The customer feedback and the company’s information were used to evaluate and review Optimum Moving. Customers appreciate the professional crew that works with careful and efficient packing and fair flat-rate pricing. Customers have also appreciated that local and interstate moves are available 24/7. In the rest of the document we will summarize the customer praise and complaints—such as damage conflicts and scuffs—so that you can choose between Optimum Moving and Сharles Wood Moving for your move.
Checkmarks indicate clear advantage or full compliance for this parameter.
| Key criteria | Сharles Wood Moving | Optimum Moving |
|---|---|---|
|
Fixed estimate and transparent pricing
No extra charges you did not expect.
|
✓ | ✓ |
|
Professional preparation and materials
Full set of tools, branded packing materials.
|
✓ | ✓ |
|
Insurance and official contract
Comprehensive terms, prompt claims settlement.
|
✓ | ? |
|
Certified, trained moving staff
Specialists trained in safety and standards.
|
✓ | ✓ |
|
Handling fragile items & valuables
Expert packing, custom crates and careful transportation.
|
✓ | ✓ |
|
Personal project manager
One point of contact, individual attention.
|
✓ | ? |
|
24/7 support and communication
Always available, live coordinators online.
|
✓ | ✓ |
|
Storage solutions (short/long term)
Secure warehouse, flexible access.
|
✓ | ✓ |
|
White-Glove Service
Unpacking, furniture assembly, full service.
|
✓ | ✓ |
|
Specialty moves (piano, antiques)
Dedicated team for complex and valuable items.
|
✓ | ✓ |
|
Last-minute and express moving
Moves on short notice, emergency requests.
|
✓ | ✓ |
|
Referral program & loyalty
Cash rewards or bonuses for referrals and repeat clients.
|
✓ | ✓ |
|
Storage cleanliness & climate control
Facilities are spotless, climate-controlled—no mold or dampness issues.
|
✓ | ? |
|
Damage claim compensation
Fast, full compensation and customer-friendly claim process.
|
✓ | ? |
|
Lost or broken items
Reliable item tracking—no lost or broken items during your move.
|
✓ | ? |
|
No Hidden Fees or Last Minute Charges
No surprises on moving day, fully transparent pricing.
|
✓ | ? |
|
On Time Service & Reliability
Guaranteed delivery schedules and punctual arrivals.
|
✓ | ? |
|
Professional, Courteous Staff
No rude encounters and excellent communication from the movers.
|
✓ | ? |
|
No Payment Threats or Withheld Items
No holding items and demanding payment.
|
✓ | ? |
|
Easy Inspection Access for Storage
Clients can inspect items in storage at any time.
|
✓ | ✓ |
Overview
Rating and scope: From 262 reviews, Optimum Moving scored 4.7 and is available 24/7. Pricing is flat-rate and includes residential and commercial moves, packing, white-glove service, piano moves, and services across the Tri-State area.
Strengths: Numerous customers note professional, skilled crews, careful item protection, punctuality, excellent teamwork, and reasonable rates. In particular, repeat customers and interstate moves receive special recognition.
Service quality: Thorough packing, efficient timelines, and proactive communication and scheduling are some attributes flagged by customers in case studies, along with long-distant shipments delivered in a timely manner.
Issues cited: A small portion of the reviews organize missing items, property scuffs or damage found post-move, soil tracking into houses during winter, and disagreements on damage responsibility, all of which are considered isolated incidents.
Business response: Management appears in the replies and offers clarification claiming there’s confusion with brokers of similar names and offers direct follow-up on pricing issues.
Takeaway: In particular, Optimum Moving offers reliable fully inclusive flat-rate local and interstate services and customers need to ensure packing standards and conditions are understood, alignment on damage coverage and documentation of conditions to avoid misunderstandings.