iMOVE NYC is on Queens, New York, and is well-known for their local and long-distance moving services. Their professionalism and detail-oriented moving services have a large customer base with varying needs. As far as their customer experiences are concerned, this is a review on iMOVE NYC and it focuses on their strengths, weaknesses, and differentiated attributes that make the company succeed in the highly competitive market. This is an iMOVE NYC review and it will come in handy in case you are ever moving, either residentially or commercially.
Checkmarks indicate clear advantage or full compliance for this parameter.
| Key criteria | Сharles Wood Moving | iMOVE NYC |
|---|---|---|
|
Fixed estimate and transparent pricing
No extra charges you did not expect.
|
✓ | ✓ |
|
Professional preparation and materials
Full set of tools, branded packing materials.
|
✓ | ✓ |
|
Insurance and official contract
Comprehensive terms, prompt claims settlement.
|
✓ | ? |
|
Certified, trained moving staff
Specialists trained in safety and standards.
|
✓ | ✓ |
|
Handling fragile items & valuables
Expert packing, custom crates and careful transportation.
|
✓ | ✓ |
|
Personal project manager
One point of contact, individual attention.
|
✓ | ? |
|
24/7 support and communication
Always available, live coordinators online.
|
✓ | ✓ |
|
Storage solutions (short/long term)
Secure warehouse, flexible access.
|
✓ | ✓ |
|
White-Glove Service
Unpacking, furniture assembly, full service.
|
✓ | ✓ |
|
Specialty moves (piano, antiques)
Dedicated team for complex and valuable items.
|
✓ | ✓ |
|
Last-minute and express moving
Moves on short notice, emergency requests.
|
✓ | ✓ |
|
Referral program & loyalty
Cash rewards or bonuses for referrals and repeat clients.
|
✓ | ✓ |
|
Storage cleanliness & climate control
Facilities are spotless, climate-controlled—no mold or dampness issues.
|
✓ | ? |
|
Damage claim compensation
Fast, full compensation and customer-friendly claim process.
|
✓ | ? |
|
Lost or broken items
Reliable item tracking—no lost or broken items during your move.
|
✓ | ? |
|
No Hidden Fees or Last Minute Charges
No surprises on moving day, fully transparent pricing.
|
✓ | ? |
|
On Time Service & Reliability
Guaranteed delivery schedules and punctual arrivals.
|
✓ | ? |
|
Professional, Courteous Staff
No rude encounters and excellent communication from the movers.
|
✓ | ? |
|
No Payment Threats or Withheld Items
No holding items and demanding payment.
|
✓ | ? |
|
Easy Inspection Access for Storage
Clients can inspect items in storage at any time.
|
✓ | ✓ |
Overview
iMOVE NYC is a prominent moving company located in Queens New York, that completes both long distance and local moving.
Positive Feedback
- iMOVE NYC is described as punctual and fast by a majority of customers.
- Most quotes mention that the movers were respectful and polite and explain that the movers were especially attentive to fragile and expensive items.
- Many quotes mention respectful and polite movers and quote that the movers offered unobtrusive assistance in both smooth disassembly and reassembly of items and in proactive, helpful communication with smooth coordination from scheduling to completion.
- iMOVE NYC received compliments for polite translation of prices and the willingness to accept last minute changes to the schedule or terms with no problems.
- Clients who come to iMOVE NYC mention without fail that they receive a moving experience with no stress and the reason that is often given for this is the great punctuality and professionalism of the team members.
Areas for Improvement
- A small number of customers have commented on slow service or delays that were beyond the customers’ expectations during their move.
- There were customers in some numbers that said communication on a moving day should include more communication because of the low number of updates.
- While reports of possessions being lost have been received, they have been isolated and the majority of the possessions have been lost as small as minor damage that could have been repaired fully.
Customer Comments
- The supervisors decided to make it pleasurable to work with them due to the bunnies.
- Customers/clients arrived exactly at noon and rejoiced at the prompt services provided.
- They tended to the services i doubt it and the system was relaxed.
Summary
It could be concluded that the overwhelming customer satisfaction of iMOVE NYC’s services is a combination of the professionalism and the mindful treatment of the items accompanying the customer. As with any other companies, iMOVE NYC is not exempt from half-hour delays and poorly timed phone calls. Its overall services make it one of the better moving companies that operate within the New York metropolitan area.