This review looks at the performance of ZeroMax Moving and Storage, which is a moving company based out of Brooklyn. ZeroMax specializes in both local and long-distance moving for both home and business clients. For this review, I relied heavily on client accounts and operational specifics. I looked into their reliability, how they handle the clients’ goods, and support for the clients. While a number of clients commend their pricing transparency and service speed, there are some reviews that talk about damage resolution and scheduling problems. The aim is to achieve objectivity so that ZeroMax can be compared to other moving companies like Сharles Wood Moving.
Checkmarks indicate clear advantage or full compliance for this parameter.
| Key criteria | Сharles Wood Moving | ZeroMax Moving and Storage |
|---|---|---|
|
Fixed estimate and transparent pricing
No extra charges you did not expect.
|
✓ | ✓ |
|
Professional preparation and materials
Full set of tools, branded packing materials.
|
✓ | ✓ |
|
Insurance and official contract
Comprehensive terms, prompt claims settlement.
|
✓ | ? |
|
Certified, trained moving staff
Specialists trained in safety and standards.
|
✓ | ✓ |
|
Handling fragile items & valuables
Expert packing, custom crates and careful transportation.
|
✓ | ✓ |
|
Personal project manager
One point of contact, individual attention.
|
✓ | ? |
|
24/7 support and communication
Always available, live coordinators online.
|
✓ | ✓ |
|
Storage solutions (short/long term)
Secure warehouse, flexible access.
|
✓ | ✓ |
|
White-Glove Service
Unpacking, furniture assembly, full service.
|
✓ | ✓ |
|
Specialty moves (piano, antiques)
Dedicated team for complex and valuable items.
|
✓ | ✓ |
|
Last-minute and express moving
Moves on short notice, emergency requests.
|
✓ | ✓ |
|
Referral program & loyalty
Cash rewards or bonuses for referrals and repeat clients.
|
✓ | ✓ |
|
Storage cleanliness & climate control
Facilities are spotless, climate-controlled—no mold or dampness issues.
|
✓ | ? |
|
Damage claim compensation
Fast, full compensation and customer-friendly claim process.
|
✓ | ? |
|
Lost or broken items
Reliable item tracking—no lost or broken items during your move.
|
✓ | ? |
|
No Hidden Fees or Last Minute Charges
No surprises on moving day, fully transparent pricing.
|
✓ | ? |
|
On Time Service & Reliability
Guaranteed delivery schedules and punctual arrivals.
|
✓ | ? |
|
Professional, Courteous Staff
No rude encounters and excellent communication from the movers.
|
✓ | ? |
|
No Payment Threats or Withheld Items
No holding items and demanding payment.
|
✓ | ? |
|
Easy Inspection Access for Storage
Clients can inspect items in storage at any time.
|
✓ | ✓ |
Negative Feedback
A large volume of critical feedback has been received by ZeroMax Moving and Storage. Many said the movers arrived fragmented, impolite, and thoroughly unprofessional. Customers claimed thousands of dollars worth of items were broken, and packed items were carelessly thrown around. Complaints mentioned a lack of company insurance and unfulfilled broken item claims, even trying to force a positive rating. Customers also complained on slipping soul tips, communicative blocks, and a complete lack of service and price transparency. Experiences of fraud and broken belongings have one reviewer specifically warned to get everything in writing.
Positive and Mixed Feedback
A greater divergence in sentiment on the company can still be seen in the positive experiences received. Some reviewers specifically stated that the service was good, describing the movers as nice and friendly, and most importantly, on time. Words of appreciation were consistently given to the movers for their professionalism, prompt arrival, and for the transparency of the quote. Even with positive feedback, there was still constructive criticism with service expectations on the disassembly or assembly of some items, and on communicative and coordinative service along the way.
Summary
The reviews for ZeroMax Moving and Storage Moving and Storage provides and mixed clientele. a series of clients suggest unprofessional behavior, damaged goods. Meanwhile, other clients suggest polite atmospheres and good service.