Finding the right moving company can make all the difference, and this review of Smiley Movers is designed to help you make an informed decision. We offer a detailed analysis of their services and compare them to our own, Сharles Wood Moving, to provide a complete picture of what you can expect. By examining customer feedback and company policies, we aim to give you the insights you need to choose the best mover for your situation.
Smiley Movers has a strong positive reputation, with the vast majority of customers praising their professionalism, efficiency, and reasonable pricing. However, no company is perfect, and our side-by-side comparison will show you where Сharles Wood Moving may offer a better experience. Read on to see how Smiley Movers stacks up against Сharles Wood Moving and to get a full summary of real customer experiences.
Checkmarks indicate clear advantage or full compliance for this parameter.
| Key criteria | Сharles Wood Moving | Smiley Movers |
|---|---|---|
|
Fixed estimate and transparent pricing
No extra charges you did not expect.
|
✓ | ✓ |
|
Professional preparation and materials
Full set of tools, branded packing materials.
|
✓ | ✓ |
|
Insurance and official contract
Comprehensive terms, prompt claims settlement.
|
✓ | ? |
|
Certified, trained moving staff
Specialists trained in safety and standards.
|
✓ | ✓ |
|
Handling fragile items & valuables
Expert packing, custom crates and careful transportation.
|
✓ | ✓ |
|
Personal project manager
One point of contact, individual attention.
|
✓ | ? |
|
24/7 support and communication
Always available, live coordinators online.
|
✓ | ✓ |
|
Storage solutions (short/long term)
Secure warehouse, flexible access.
|
✓ | ✓ |
|
White-Glove Service
Unpacking, furniture assembly, full service.
|
✓ | ✓ |
|
Specialty moves (piano, antiques)
Dedicated team for complex and valuable items.
|
✓ | ✓ |
|
Last-minute and express moving
Moves on short notice, emergency requests.
|
✓ | ✓ |
|
Referral program & loyalty
Cash rewards or bonuses for referrals and repeat clients.
|
✓ | ✓ |
|
Storage cleanliness & climate control
Facilities are spotless, climate-controlled—no mold or dampness issues.
|
✓ | ? |
|
Damage claim compensation
Fast, full compensation and customer-friendly claim process.
|
✓ | ? |
|
Lost or broken items
Reliable item tracking—no lost or broken items during your move.
|
✓ | ? |
|
No Hidden Fees or Last Minute Charges
No surprises on moving day, fully transparent pricing.
|
✓ | ? |
|
On Time Service & Reliability
Guaranteed delivery schedules and punctual arrivals.
|
✓ | ? |
|
Professional, Courteous Staff
No rude encounters and excellent communication from the movers.
|
✓ | ? |
|
No Payment Threats or Withheld Items
No holding items and demanding payment.
|
✓ | ? |
|
Easy Inspection Access for Storage
Clients can inspect items in storage at any time.
|
✓ | ✓ |
Positive Feedback
Most reviews of Smiley Movers are positive. Customers appreciate the company’s responsiveness, reasonable pricing, and punctuality—even one case of arriving early. The moving crews are called phenomenal, extremely professional, polite, and very careful with customers’ belongings. Many customers noted the helpers’ positive can-do attitude and the really nice service. One customer said the moving crew’s goal seemed to be to make them “smile.” The company was also praised for its expertise, with one customer describing how one of the movers professionally disassembled and reassembled a complicated Sleep Number bed. Numerous customers said they would definitely use Smiley Movers again and have already spread the word to friends.
Negative Feedback
Only one negative review was submitted, and it was from a customer who was unhappy with the service. They stated the movers did not care about how they stacked and organized the boxes, and one of them was a “Naysayer” who disapproved of everything they did. It was also said that the movers did not cover the boxes with plastic wrap and that only part of the customer’s belongings were moved, even after a big tip was given.
The business also apologizes for this experience in their response, offering the reviewer the opportunity to contact the business in order for them to help resolve the issue. Additionally, Yelp does have a categorization system, including a separate bucket of “not currently recommended” reviews, and the text provided does list other reviews within that group, though without offering any detail on their substance.